Privacy Policy

At BookTree Publishing, we value your privacy and handle your personal information in accordance with the Privacy Act 1988 (Cth) and other relevant regulations. This policy outlines how we collect, use, and protect your personal data.

  1. What is Personal Information?
  1. “Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
  1. Types of Personal Information Collected:
  1. The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:
    • Name
    • Address (Mailing and Street)
    • Email
    • Phone Number
  1. How We Collect Data:
  1. We gather personal information when you interact with us through phone, email, online, or by attending our events, and more.
  1. Use of Personal Information:
  1. We use personal information for many purposes in connection with our functions and activities, including the following purposes:
    • Provide requested services
    • Improve our offerings
    • Handle marketing and research
    • Fulfill internal administrative needs
  1. Sharing Information with Third Parties:
  1. We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information.
  2. In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
  3. BookTree Publishing website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
  1. Data Security:
  1. Your information is safeguarded through physical security, restricted access to personnel and robust technological measures like firewalls and antivirus software.
  2. Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia.
  3. Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
  4. You have given us your consent to disclose personal information to that third party; or
  5. We reasonably believe that:
    • The overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the apps; and
    • The law or binding scheme can be enforced; or
    • The disclosure is required or authorised by an Australian law or court / tribunal order.
  1. Cookies:
  1. The BookTree Publishing website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the BookTree Publishing website(s).
  2. We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
  1. Direct Marketing:
  1. We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth).
  2. You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication or contacting us using the details set out in the “Contact” page on our website.
  1. Retention of Personal Information:
  1. We only retain your personal information for as long as required to provide our services or to comply with legal obligations.
  1. Accessing or Correcting Your Information:
  1. You can request access to or corrections of your personal information by contacting us. We aim to respond promptly, typically within one day.
  1. Complaints:
  1. If you’re unhappy with how we handle your information, contact us, and we’ll work to resolve your issue. Please allow up to 28 days for BookTree Publishing to respond to your complaint.
  2. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with BookTree Publishing’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
  1. Contact Us:

For privacy-related questions or concerns:

  • Email: publish@booktree.com.au
  • Phone: 07 3886 9040

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